Terms of Service - PickTalent UK

Introduction

Welcome to PickTalent. These Terms of Service (the "Terms") constitute a legally binding agreement between you and PickTalent UK Operations Ltd. (the applicable contracting entity based on your location as set forth in Section D.13 below).

We know this is a comprehensive document. PickTalent provides it for a reason: we want you to fully understand how our platform works and what to expect when you use our services.

PLEASE READ CAREFULLY

PLEASE BE AWARE THAT SECTION D.12 BELOW CONTAINS AN ARBITRATION AGREEMENT THAT APPLIES TO ALL USERS LOCATED IN THE UNITED KINGDOM. PLEASE READ SECTION D.12 CAREFULLY.

THE ARBITRATION AGREEMENT PROVIDES, WITH LIMITED EXCEPTIONS, THAT YOU AND PICKTALENT: (1) WILL ONLY BE PERMITTED TO PURSUE DISPUTES AGAINST EACH OTHER OR OTHER USERS THROUGH BINDING, FINAL ARBITRATION; (2) WAIVE ALL RIGHTS TO BRING OR PARTICIPATE IN A DISPUTE ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS; AND (3) WAIVE ALL RIGHTS TO PURSUE DISPUTES IN A COURT OF LAW AND TO HAVE A JURY TRIAL.

AS A JOB SEEKER, YOU MAY OPT OUT OF THE ARBITRATION AGREEMENT PURSUANT TO SECTION D.12(L) BELOW.

Definitions

Agentic AI: An algorithm which can perform tasks in accordance with a person's instructions. Agentic AI often has a chat interface. Agentic AI can sometimes resemble human activity, but it does not have autonomy or personhood. Agentic AI should not be confused with human decision-makers or other types of "agent."
AI-Generated Content: Content created in whole or in part by an algorithm, including artificial intelligence and machine learning models, which may be generated in response to information you provide. AI-Generated Content may include chatbots, Agentic AI, draft cover letters or CVs, career recommendations, template job descriptions, messages, questions, highlights, or summaries and is subject to the AI-Generated Content terms in the General Terms for All Users, Section D.9.
Employer: An individual or organisation using the Site to post Job Ads, make information available regarding employment opportunities or employment openings, seek Job Seekers, or otherwise obtain information related to hiring or human resources, on their own behalf or another's. This includes agencies purchasing for multiple parties and employment agencies, and any authorised user managing or using an Employer's account or acting on behalf of an Employer.
Job Seeker: An individual searching for or applying for employment openings, or using or accessing services or information or posting information on the Site related to their personal employment or job search.
PickTalent: PickTalent UK Operations Ltd., our website, mobile applications, and all related services and features.
Site: PickTalent's online and mobile services and websites, including PickTalent Apps, and any software, service, feature (including plug-ins and integrations), program or element (including email messages, notifications, and other messages) provided by or on behalf of PickTalent on or in connection with such services or websites.
User (or "you"): Any party that accesses or uses the Site, including Job Seekers and Employers.

Section A: Terms for Job Seekers

If you access or use the Site as a Job Seeker, in addition to the general Terms of Service, our Job Seeker Guidelines, and any program- or service-specific terms, you agree to be bound by these Terms for Job Seekers.

As a Job Seeker, you are permitted to use the Site and its content for your personal, non-commercial purpose of seeking employment or information related to your job search in the United Kingdom. You agree that your licence to use the Site is automatically revoked upon your attempt to use the Site for any other purpose.

When you apply to a job or otherwise interact with an Employer through the Site, you agree and understand that only the Employer, and not PickTalent, makes any decision in the recruitment and hiring processes, including deciding whether to advance any applicant to any next stage such as an interview and deciding whether to hire any applicant. Employers are prohibited from using or relying on the Site in place of their own independent judgment and decision-making at any step in the recruitment or hiring processes.

1. Job Ads, Job Matching and Recommended Jobs

General: PickTalent displays Job Ads based on compensation paid by employers to PickTalent, relevance (such as your search terms), and other information provided and activities conducted on the Site. Some employers may compensate PickTalent, but all Job Ads are considered advertising.

No Control Over Third-Party Conditions or Content: PickTalent has no control over third-party Job Ads, their content, or any third-party conditions after a Job Seeker applies or leaves the Site. By leaving PickTalent for a third-party site, you accept their terms. Job Ads contained on, or linked from, the Site are indexed and posted in an automated manner, though Employers can purchase sponsored, featured or paid placements. PickTalent cannot guarantee, and disclaims all liability for, any User Content submitted by any Employer or User, including the accuracy, completeness, legality, reliability, legitimacy, truthfulness, or availability of such content. PickTalent also cannot guarantee, and disclaims all liability for, the identity of any Employer or User.

2. Your Profile and CV

General: By creating or adding information to a profile through the Site, creating a PickTalent CV, using a CV builder feature on your profile, or uploading a file CV on the Site (collectively, "Profile," "Your Profile" or "Job Seeker Profile"), you authorise PickTalent to make it available to potential Employers and users of PickTalent's Smart Sourcing or other CV Search program. Your Profile includes any information you provide on the Site in the "Profile" section of your account, including Profile, your PickTalent CV, any uploaded file CV(s), and any other information that you choose to provide on the Site, including job preferences, desired job title, work schedule, qualifications, etc.

Profile Visibility: You can decide whether your Profile is seen by employers by selecting "Employers can find you" ("Searchable") or "Employers can't find you" ("Not Searchable") on your Profile Settings page. When you create or upload a new version of your CV as part of an application, PickTalent may automatically save that copy to your PickTalent Profile.

3. Applying to Jobs

Review Your Application: When you apply to a Job Ad through the Site, you authorise PickTalent to transmit your application and any related information to the relevant Employer via automated processing. Before submitting your PickTalent Apply application, you can and should review all information, including attached files, to ensure accuracy and completeness for your desired job application. You are solely responsible for your application's content.

No Control Over Employers: PickTalent does not control Employers or their application processes. Employers, and not PickTalent, decide which qualifications are relevant for which job, who is qualified for a job (or not), and who moves forward (or does not) in the process.

Section B: Terms for Employers

If you access or use the Site as an Employer, in addition to the General Terms of Service and any program- or service-specific terms, you agree to be bound by these Terms for Employers (including the Data Processing Agreement).

You agree that your licence to use the Site is automatically revoked upon your attempt to use the Site for any other purposes other than to post Job Ads, make information available regarding employment or employment openings, seek Job Seekers, or otherwise obtain information related to hiring or human resources.

1. Employer Accounts

Your Responsibilities as an Employer: As an Employer, you are solely responsible for your account, your use of the Site and any tools offered therein, your decisions regarding job descriptions, job requirements, any and all content of your Job Ad(s) and screener questions, whom you interview or hire, and compliance with applicable laws, including relevant UK and local laws regarding the foregoing and any other aspect of employment. PickTalent is not responsible and disclaims all liability for any actions taken or not taken based in whole or in part on any information you receive in connection with your use of the Site.

2. Your Job Ads and Job Requirements

Responsibility for Content and Accommodations: You are solely responsible for all content you post, including Job Ads, screener questions, and Company Pages. You must ensure your content is accurate, non-discriminatory, and complies with all applicable laws, including the Equality Act 2010, National Minimum Wage regulations, and data privacy laws. You are also responsible for offering alternative methods of screening and for providing reasonable adjustments for individuals with disabilities, if required by the Equality Act 2010.

Section D: General Terms for All Users

No Agency

Neither you nor PickTalent may appoint, assign, delegate, accept, or otherwise attempt to confer any agency, authority, fiduciary role, or decision-making power on the other. Neither party may seek or agree to act as the other's agent, representative, or decision-maker, and neither may represent or imply to any third party that any such relationship exists. Each party remains solely responsible for its own decisions, actions, and outcomes, and must exercise its own independent judgment when using or providing the Site.

You agree and understand that PickTalent does not and cannot act as, or provide the services of, an employment agency to any Employer or Job Seeker. An employment agency works directly and individually with job seekers to understand and verify their qualifications and/or with employers to understand and verify their business needs and job-related qualifications. PickTalent does not and cannot do this. PickTalent is a publisher of information that provides tools for employers and jobseekers to find and evaluate the information published by one another.

1. PickTalent's Disclaimer of Warranties; No Guarantees

The Site may be unavailable or malfunction without notice, potentially due to third-party vendors.

To the fullest extent permitted by law, PickTalent disclaims any and all responsibility or liability for the accuracy, content, completeness, legality, reliability, operability, or availability of information on or linked from the Site (including Job Ads and User Content), whether paid or free. PickTalent is not responsible for deletion, storage failure, mis-delivery, or untimely delivery of any information, emails, attachments, or material (including User Content).

2. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, UNDER NO CIRCUMSTANCES SHALL PICKTALENT OR ITS AFFILIATES, OR ITS OR THEIR THIRD-PARTY LICENSORS, BE LIABLE TO ANY PERSON ON ACCOUNT OF THAT PERSON'S USE OR MISUSE OF OR RELIANCE ON THE SITE.

If you are resident or located in the United Kingdom, the limitation of liability as set out above in this section shall be replaced in its entirety as set forth below:

PickTalent's obligation to pay damages shall be limited as follows:

For damages caused by a breach of a material contractual obligation, PickTalent shall only be liable up to the amount of the typically foreseeable damage at the time of entering into the contract; PickTalent shall not be liable for damages caused by a breach of non-material contractual obligations.

The limitation as set out above under (a) shall not apply to damages caused intentionally or by gross negligence, culpably caused personal injuries nor to any liability under the Consumer Protection Act 1987 and in case of any further mandatory liability. Furthermore, it shall not apply if and to the extent PickTalent has assumed a guarantee.

3. Indemnification

You agree to indemnify, defend, and hold harmless PickTalent, its agents, officers, directors, employees, affiliates, and licensors from any and all losses, claims (including third party and direct claims), damages, actions, suits, demands, judgments, settlements, liabilities, and costs and expenses (including legal fees and costs) arising out of or related to: (a) your breach of the Terms; (b) your or your Users' or End Users' access to, use of, or misuse of the Site, including via an API; (c) any information or data you provide, including your User Content (including AI-Generated Content) or contact information; (d) your violation of any applicable law or the rights of any third party; and (e) your use of tracking technology.

4. User Content

PickTalent is an interactive computer service and has no obligation to host, publish, monitor, or remove any particular User Content. PickTalent may, in its sole discretion, reject, remove, or limit the visibility of any User Content for any or no reason without notice. Although PickTalent may indicate reasons for such decisions, we cannot always do so. We reserve the right to make such decisions in our interest or our Users' interest. You agree that PickTalent has no liability or obligation to you or anyone else arising from its decisions with respect to User Content.

9. AI Generated Content (Beta)

Disclaimers: PickTalent may make AI-Generated Content available on the Site. AI-Generated Content may be generated in whole or in part by third-party service providers. This content is subject to our Beta Program. Given the variable nature of this type of content, AI-Generated Content is provided "as is" and PickTalent makes no warranty that AI-Generated Content is appropriate, accurate, inoffensive, unbiased, non-infringing, legal, or safe, and disclaims all liability for AI-Generated Content.

12. Arbitration Agreement

This Section D.12 is referred to as the "Arbitration Agreement." This Section applies to all Users located in the United Kingdom. Please read it carefully as it affects your legal rights. As a Job Seeker, you may opt out of this Arbitration Agreement by following the process described below in subsection 12(l) ("14-Day Opt-Out Period").

Applicability of Arbitration Agreement:

Subject to the terms of this Arbitration Agreement, you and PickTalent agree that any disagreement, controversy, claim, or legal proceeding or petition of any kind (whether based in contract, tort, statute, regulation, equity, or any other legal or equitable theory) arising out of or relating in any way to the Site or your interactions with it, any communications you send or receive, any programs or services used, provided, sold, or distributed through the Site, the Terms or prior versions of the Terms, or any aspect of your relationship with PickTalent (each, an "Arbitration Dispute"), between you and PickTalent or between you and any other User, will be resolved by binding arbitration, rather than in court...

14-Day Opt-Out Period:

As a Job Seeker, you may opt out of this Arbitration Agreement for your Job Seeker account(s) by sending a written opt-out notice ("Opt-Out Notice") to PickTalent. To be effective, you must send your Opt-Out Notice within 14 days after first accepting Terms that contain this Arbitration Agreement to arbitration-opt-out@picktalent.co.uk.

13. Contracting Entity

Your relationship is with the PickTalent entity determined by your location, or the location of the office primarily supporting you, and user type, as set forth below.

User Type	Location	Contracting Entity	Address
Job Seeker	United Kingdom	PickTalent UK Operations Ltd.	Ground Floor, 20 Farringdon Road, London EC1M 3HE, United Kingdom
Job Seeker	Outside UK	PickTalent Ireland Operations Limited	Block B, Capital Dock, 80 Sir John Rogerson's Quay, Dublin 2, D02 HE36, Ireland
Employer	United Kingdom	PickTalent UK Operations Ltd.	Ground Floor, 20 Farringdon Road, London EC1M 3HE, United Kingdom
Employer	Republic of Ireland	PickTalent Ireland Operations Limited	Block B, Capital Dock, 80 Sir John Rogerson's Quay, Dublin 2, D02 HE36, Ireland

14. Governing Law, Venue and Waiver Provisions

Governing Law and Venue: If you are located in the United Kingdom, the Terms and any Disputes will be governed as to all matters, including the validity, construction and performance of the Terms, by and under the laws of England and Wales without giving effect to conflicts of law principles thereof. To the extent that a Dispute is not covered by the Arbitration Agreement in Section D.12, it shall proceed before the courts of England and Wales located in London, and both you and PickTalent submit to the exclusive personal jurisdiction of those courts (except for small claims court actions which may be brought in the county where you reside).

Section E: UK Online Safety Act (UK Only)

This Section E pertains to PickTalent's operations in the United Kingdom only, and does not apply to users located elsewhere. In the event of any conflict with any other part of this Agreement, this Section E will control.

1. The Minimisation of Illegal Content on PickTalent

PickTalent utilises a number of internal tools, policies, and highly trained moderators and contractors that work tirelessly to identify and prevent illegal content on the platform. While PickTalent's Trust & Safety Team is dedicated to independently mitigating illegal content on the platform, additional attention is given to illegal harms as defined by the Online Safety Act 2023, including, but not limited to: terrorist content; hate content; and child sexual exploitation and abuse (CSEA) content.

2. Reports of Illegal Content and Resolution of Complaints

Users are able to report content that they may believe to be illegal or against PickTalent's policies. Each instance of user-generated content, such as a job advertisement or company review, contains an option for users to file a report for that specific piece of content. Through this feature, users are able to provide information on whether they believe the content is in violation of PickTalent's policies.

Site Rules

Your use of the Site is conditioned on your adherence to these rules and any other policies or rules listed on the Site. Failure to comply is a material breach of the Terms. PickTalent may, at its discretion and without notice, take measures against users or activity violating rules, including content removal, service restrictions, logging out, or account disabling.

DO NOT, directly or indirectly:

Access the Site through any means other than the public interfaces provided by PickTalent
Access any data, especially personal data, by automated means or otherwise, without permission
Provide any false or fake information; impersonate any person or entity; or create fake accounts
Bypass any security measures or Site limitations
Use any automated system (bots, scrapers, spiders, AI or Agentic AI) to access, data-mine, or submit content to the Site
Generate or provide User Content that is unlawful, fraudulent, discriminatory, threatening, abusive, defamatory, obscene, harmful, harassing, violent, hateful, irrelevant, unconstructive, or otherwise objectionable
Post official identification numbers, background check information, or other highly confidential data
Send unsolicited commercial messages, or any other unlawful communications
Violate applicable laws, including the Equality Act 2010 and data protection laws

Questions or Complaints

If you have a question or complaint regarding the Site, please use our PickTalent Help Centre. The PickTalent Help Centre is provided by Zendesk. Do not include credit card, bank account or other sensitive information in your email correspondence with us.

Accessibility: If you are using assistive technology to access the Site, or you are otherwise encountering an accessibility issue and need help, you can email accessibility@picktalent.co.uk.

Last Updated: February 20, 2026